Frequently Asked Questions

Our speed test is highly accurate and uses industry-standard measurement techniques via M-Lab's NDT7 protocol. Results are measured directly between your browser and our test servers. However, results can vary based on network congestion, server load, and other factors.

Download speed measures how fast data travels from the internet to your device (e.g., streaming videos, loading web pages). Upload speed measures how fast data travels from your device to the internet (e.g., sending emails, uploading files to cloud storage).

Ping (latency) is the time it takes for a data packet to travel from your device to a server and back. Lower ping means faster response times, which is crucial for online gaming, video calls, and real-time applications. Good ping is typically under 50ms.

Jitter measures the variation in ping over time. High jitter can cause stuttering in video calls, lag spikes in games, and poor streaming quality. Lower jitter (under 30ms) indicates a more stable connection.

Packet loss occurs when data packets fail to reach their destination. Common causes include network congestion, faulty hardware, poor WiFi signal, or ISP issues. Even small amounts of packet loss (1-2%) can significantly impact video calls and gaming.

Internet speeds fluctuate based on network congestion, time of day, server load, and other devices using your connection. For best results, run multiple tests at different times and compare the averages.

For the most accurate results, use a wired Ethernet connection. WiFi speeds can be affected by signal strength, interference, distance from router, and other wireless devices. If testing WiFi, position yourself close to the router.

Yes, the speed test downloads and uploads data to measure your connection speed. A typical test uses approximately 100-500 MB of data. If you have a limited data plan, be mindful of running frequent tests.

It depends on your usage: Basic browsing/email needs 5-10 Mbps, HD streaming needs 15-25 Mbps, 4K streaming needs 25-50 Mbps, online gaming needs 15-25 Mbps with low ping (<50ms), and working from home with video calls needs 25-50 Mbps.

We do not store personal information or browsing history. The test only measures network performance metrics. Your IP address may be temporarily used to select the nearest test server but is not permanently stored or shared.